Wildlife Adventure India Private Limited runs https://ranthambhorebooking.com/ and is fully responsible and committed to protecting every customer’s personal data. This Privacy Policy talks about what information we ( Wildlife Adventure India Private Limited) collect, the reasons behind it and how we keep customers' data safe every time they visit our website and book a safari tour with us.
1. Scope of This Policy
This policy covers all users and customers who book wildlife safaris, tour packages, or hotel accommodations through the website or call centre.
- Definitions: “You” or “Your” refers to the user or customer. “We,” “Us,” or “Our” refers to Wildlife Adventure India Private Limited, the authorized operators of https://ranthambhorebooking.com.
- Third-Party Links: This policy does not apply to third-party websites or applications linked from the site. We strongly advise you to read the privacy policies of any external service providers you engage with.
2. Information We Collect
To complete the booking process and provide travel services, we collect the following information.
- Identity Details: Full name, gender, age, and profile photographs.
- Contact Information: Email address, postal address, and phone or mobile numbers
- Travel Documents: Passport details (mandatory for foreign nationals), PAN card, and other government-issued IDs such as Aadhaar Card or Voter ID (as required by forest department permit regulations).
- Financial Data: Cardholder name, billing address, and transaction history. All payments go through RBI-compliant, encrypted payment gateways.
3. How Your Information Is Used
We use the above-mentioned personal information for the following purposes:
- Booking Processing: We use this information to process requests for safaris, hotels, tour packages, transport, and related travel services.
- Booking Communications: We use this data to send customers confirmations, itinerary updates, permit details, service notifications, and other details.
- Payment Processing: This information is necessary to complete payments, process refunds, and maintain transaction records through secure payment providers.
- Service Coordination: Relevant details are shared with forest authorities, hotels, transport providers, guides, and other parties involved in your booking.
- Legal Compliance: We need these details to meet applicable laws, tax obligations, regulatory requirements, law enforcement requests, and dispute resolution processes.
- Marketing Communications: With customers’ permission, we may send promotional content, travel offers, and travel updates. Customers can opt out of this promotional communication.
4. Data Sharing and Disclosure
Completing a booking with Wildlife Adventure India Private Limited means authorizing the sharing of relevant details with service partners, including hotels, safari operators, and transport providers, strictly to fulfill that booking.
- Partner Privacy: Each partner operates according to their own terms and policies. It is advisable to review their terms and policies before choosing their services.
- Non-Disclosure: We do not sell or trade the personal information of our customers. In case of a court order, directives of the government or any agency of the government, the information can be shared with them without the consent of the customers.
5. Data Security
We take strict measures to prevent unauthorized access, loss, misuse, or alteration of personal data:
- Encryption: All online transactions follow Reserve Bank of India (RBI) guidelines. Also, we use industry-standard encryption.
- Internal Controls: We apply advanced security protocols across all our systems that handle personal data.
6. Cookies and Tracking Technologies
We use cookies and similar technologies to keep the website running, improve the user experience, and track how well services and other things on the website are performing.
- Essential Cookies: Required for core website functionality, security, and booking operations.
- Analytics Technologies: Track how visitors use the site, measure performance, and help improve content and navigation.
- Advertising Technologies: May be used to measure ad performance, understand customer interests, and show more relevant promotional content.
- Third-Party Technologies: Some third-party providers may place their own cookies on the website for analytics, security, advertising, or operational purposes.
Where the law requires it, appropriate choices regarding non-essential cookies will be provided. Customers/visitors on the website have the choice to manage and delete them through the browser settings. However, doing so can result in limiting some features of the website.
7. Data Retention
We keep personal information only as long as the policy requires and as required by Indian law, tax authorities, and regulatory bodies.
8. Eligibility
A customer must be at least 18 years old to transact on this website and consent to data processing. Minors under the supervision of their parents or legal guardians can use our services.
9. Policy Updates
This Privacy Policy may be revised from time to time to reflect current legal, business, or security changes. Customers can see these updates directly on the website.
10. Contact Us
If you have concerns or doubts regarding your data, please feel free to reach out to us.
Contact the Grievance Officer:
Email: contact@wildlifeadventureindia.com
Address: Wildlife Adventure India Private Limited.
R-25, Third Floor, Rita Block, Shakarpur, Delhi-110092, East Delhi.
Using the website or any sales channel confirms that the terms of this Privacy Policy and the User Agreement have been read and accepted by visitors and customers.